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We offer shipping throughout the country through various transportation companies. We also offer the option of pickup at our branch located in Tamarindo, Guanacaste.
No, we currently only offer shipping within the country. However, we are working on expanding our shipping options to include international destinations in the future. Stay tuned for updates on our website and social media channels for any announcements regarding international shipping.
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the website of the transportation company handling the delivery. Additionally, you can log in to your account on our website to view the status of your order and any updates regarding its delivery.
Shipping times may vary depending on your location and the shipping method selected during checkout. Generally, orders are processed and shipped within 1-2 business days. Delivery times can range from 3-7 business days for domestic shipments, while international shipments may take longer depending on the destination country and customs processing. We will provide you with an estimated delivery date when you place your order.
All products listed on our website are available in our physical inventory. However, since we have a wide variety of products, it is possible that some specific items may not be available at the time of your purchase. In the event that a product is not available, we will contact you to offer alternatives or inform you about the estimated restocking time for the item.
To make a purchase on our website, simply browse through our product catalog, select the items you wish to buy, and add them to your cart. Once you have finished shopping, proceed to the checkout page where you will need to provide your shipping and payment information. After confirming your order, you will receive an order confirmation email with the details of your purchase.
We accept various payment methods including credit and debit cards, bank transfers, and payments through popular online platforms such as PayPal. Additionally, we offer the option to pay in cash for orders picked up at our branch.
We have a return and exchange policy that allows you to return or exchange products within 30 days of purchase, provided they are in their original condition and packaging. To initiate a return or exchange, please contact our customer service team with your order details and the reason for the return. We will provide you with instructions on how to proceed with the return or exchange process.
If you receive a damaged or incorrect product, please contact our customer service team immediately with your order details and a description of the issue. We will work with you to resolve the problem, which may include sending a replacement product or processing a refund, depending on the situation. Please ensure to provide any necessary documentation, such as photos of the damaged product, to facilitate the resolution process.
It depends on the payment method used and the status of the order. If you wish to change or cancel your purchase, please contact our customer service team as soon as possible with your order details. If the order has not yet been processed or shipped, we will do our best to accommodate your request. However, if the order has already been shipped, we may not be able to cancel it, but we can assist you with the return process once you receive the product.
Our website is available for shopping 24/7, allowing you to browse and make purchases at any time that is convenient for you. However, please note that our customer service team is available to assist you during our regular business hours, which are Monday to Friday from 9:00 AM to 6:00 PM. Orders placed outside of these hours will be processed on the next business day.
To create an account on our website, click on the 'Register' or 'Sign Up' button located at the top right corner of the homepage. You will be prompted to provide your personal information, including your name, email address, and a password. After filling out the registration form, click on the 'Create Account' button to complete the process. You may also need to verify your email address by clicking on a link sent to your inbox. Once your account is created, you can log in and start shopping!
Creating an account on our website offers several benefits, including faster checkout, the ability to track your orders, access to your order history, and the option to save your shipping and payment information for future purchases. Additionally, account holders may receive exclusive offers, discounts, and updates on new products and promotions. Creating an account also allows you to manage your preferences and communication settings with us.
If you forget your password, you can reset it by clicking on the 'Forgot Password' link located on the login page. You will be prompted to enter your registered email address. After submitting your email, you will receive a password reset link in your inbox. Click on the link and follow the instructions to create a new password for your account. If you do not receive the email within a few minutes, please check your spam or junk folder.
To update your account information, log in to your account and navigate to the 'Account Settings' or 'Profile' section. Here, you can update your personal information, such as your name, email address, password, and shipping address. After making the desired changes, be sure to save your updates by clicking the 'Save' or 'Update' button. If you encounter any issues while updating your information, please contact our customer service team for assistance.
You can contact our customer service team through various channels including email, phone, and our website's contact form. Our team is available to assist you with any questions or concerns you may have regarding your orders, products, or any other inquiries. We strive to provide prompt and efficient support to our customers.
